We take great pride in the quality of our roses and the care that goes into packaging each order. All shipments are sent via USPS, UPS, or FedEx. In the rare event that your roses arrive in unsatisfactory condition, please contact us within 48 hours at support@museroses.com. We’ll do our best to send a replacement of the same or a comparable variety, subject to availability. Alternatively, you may choose to keep the purchase amount as credit for a future order. Or you may return the roses after obtaining our approval, and we will issue a refund once we receive them.
Because roses are perishable items, we are unable to accept any returns or refund requests made without our prior authorization.
Refunds
If you wish to cancel your order and request a refund prior to shipment, please reach out to us promptly. We usually need 3 business days to process the refund, and an additional 7 business days for the credit to be reflected in your account.
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